Refund policy

RETURN & REFUND POLICY

We offer a 30-day return policy.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

To start a return, contact us at support@onzelle.com.

Refunds will be processed within 5-10 business days after we receive and inspect the returned item.

Items that are personalized, custom-made, or marked as final sale are not eligible for returns.